Refund Policy
Kindly accept, your afternoon tea options are individually sourced and any upfront security deposits for food shall be deducted from the bill on the day.
We do not refund costs as they are transferable with good reason to defer the date. As a goodwill gesture you may be able to exchange the cost for a gift voucher (with a one year expiration date). These changes can only be made outside of fourteen(14) days of appointment and are subject to availability.
Should your party size decrease inside of 48 hours you will be charged for the pre-ordered and purcahsed food (takeaway boxes available upon request).
Additionally, if your private hire runs over the time paid for then a surcharge of £50 per hour penalty fee will be added to the total bill on the day. This incurs after the first five(5) minutes of extra time.